Terms and Conditions

Welcome to www.otoparts.ae, the Super E-Store for American and French auto spare parts. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully before placing an order.

1. General

• www.otoparts.ae is owned and operated by AASHIYAAN AUTO SPARE PARTS TRDG L.L.C – SHJ. BR, registered in the UAE under Trade License No. 747235.
• These Terms and Conditions govern your use of the website, purchases made through it, and your interaction with our customer service.

2. Product Information

• We strive to ensure that all product information, specifications, and images are accurate and up to date.
• Product compatibility is the buyer’s responsibility unless confirmed by our support team. Please ensure correct part selection based on your vehicle’s make, model, and year.

3. Orders and Payments

• Orders are confirmed only upon successful payment and verification.
• We accept online payments via credit/debit cards, bank transfer, or Cash on Delivery (COD), where applicable.
• Prices listed are in [AED/USD] and are inclusive or exclusive of VAT, as specified.
• We reserve the right to cancel any order due to errors in pricing or stock availability.

4. Shipping and Delivery

• Delivery timelines may vary depending on your location and product availability.
• Shipping charges (if any) will be calculated at checkout.
• We are not responsible for delays caused by courier services, customs, or unforeseen circumstances.

5. Cancellations and Returns

• Orders can be cancelled within 12 hours if they have not yet been shipped. Please refer to our Cancellation and Return Policy for full details.
• Returns are accepted within 3 days of delivery for eligible products only.
• Returned items must be unused, undamaged, and in their original packaging.

6. Warranty and Liability

• Certain products may come with a manufacturer’s warranty. Please check individual product listings.
• We are not liable for damages caused by improper installation, misuse, or external factors.
• Electrical and electronic components are non-returnable once opened unless defective.

7. Permitted Use

• All content on www.otoparts.ae, including images, logos, text, and designs, is the intellectual property of www.otoparts.ae or its suppliers.
• Reproduction, modification, or misuse of any content without written permission is strictly prohibited. This Site is for personal use only, and you may not copy, distribute, or deep-link any content without authorization.
• All content remains the property of www.otoparts.ae
• Cardholders must retain copies of transaction records and merchant policies.

8. Privacy Policy

• Your personal data is handled in accordance with our Privacy Policy, which outlines how we collect, store, and use your information.

9. User Conduct

• You agree not to misuse the website or submit false, misleading, or harmful information.
• www.otoparts.ae reserves the right to block users or cancel orders at its discretion.

10. Governing Law

• These Terms are governed by the laws of the United Arab Emirates.
• Any disputes shall be subject to the jurisdiction of the UAE courts.

11. Office Foreign Assets Control (OFAC) Sanctioned Countries

www.otoparts.ae will not do any business, trade or commerce activities with services or individuals, or companies that are owned, controlled by, or which are acting for or on behalf of Office Foreign Assets Control Sanctioned Countries, or any individual, group, or organization declared terrorist, narcotic traffickers.

12. Representations By You

By visiting www.otoparts.ae, you warrant, guarantee, covenant and represent the fact that:

• You are an adult above 18 years old,
• And any data, material you submit on the site should not be plagiarized or copy right infringed, do not include a trade secret of third party, trademark, trade dress, patents and privacies, and other proprietaries that might infringe upon the third-party rights. Customers below the age of 18 years are not allowed to use the site, transact on the site or register as a customer.

13. Amendments

• We reserve the right to modify these Terms and Conditions at any time without prior notice.
• It is your responsibility to review them periodically.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

📧 Email: info@otoparts.ae
📞 Office : +971 6 537 9022, WhatsApp: +971 56 4270 988
🕘 Working Hours: Saturday to Thursday: 9am to 8pm
      (Excluding Public Holidays)